Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. We respect your privacy and are committed to protecting your personal data in accordance with Australian privacy laws.

Information We Collect

We collect various types of information to provide and improve our services to you. The information collected includes:

• Personal identification information such as name, email address, phone number, and postal address when you submit inquiries or request services through our website.
• Property-related information you provide including location preferences, budget parameters, investment objectives, and specific property details relevant to our analysis services.
• Technical information automatically collected when you visit our website including IP address, browser type, device information, pages viewed, time spent on pages, and referral sources.
• Communication records including emails, phone conversations, and consultation notes when you interact with our team regarding property analysis services or inquiries.

How We Use Your Information

We use the collected information for legitimate business purposes related to providing our property analysis services. Specific uses include:

• Providing property market analysis and investment evaluation services you request, including conducting research, preparing reports, and delivering consultations tailored to your requirements.
• Communicating with you about your inquiries, service requests, appointments, report delivery, and ongoing support related to our property analysis services.
• Improving our website functionality, user experience, service quality, and developing new features or offerings that better serve client needs and preferences.
• Complying with legal obligations, resolving disputes, enforcing our agreements, and maintaining records as required by Australian laws and professional standards.

Legal Basis for Processing

We process your personal information based on several legal grounds under Australian privacy legislation:

We process data with your consent when you provide information voluntarily through our website or during service engagement. We also process information where necessary to fulfill contractual obligations for services you request. Additionally, we may process data based on legitimate business interests such as improving services, preventing fraud, and maintaining security, balanced against your privacy rights.

Information Sharing

We do not sell or rent your personal information to third parties. We may share information in limited circumstances:

• With service providers who assist us in operating our website, conducting business operations, or delivering services to you, such as data storage providers, email services, and analytics platforms, under strict confidentiality agreements.
• When required by law, legal process, or government requests, or when necessary to protect our rights, property, safety, or the rights and safety of others.
• In connection with business transfers such as mergers, acquisitions, or sale of assets, where your information may be transferred as part of business assets, with notice provided about such changes.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption of sensitive data, access controls, and regular security assessments. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security of your information. You share responsibility for maintaining security of your account credentials and devices.

Your Privacy Rights

Under Australian privacy laws, you have various rights regarding your personal information:

• Access: You may request access to personal information we hold about you, subject to certain exceptions under privacy legislation, and receive copies of this information.
• Correction: You can request correction of inaccurate or incomplete personal information we maintain, and we will take reasonable steps to correct such information promptly.
• Deletion: You may request deletion of your personal information in certain circumstances, though we may need to retain some information for legal or legitimate business purposes.
• Objection: You can object to certain processing of your personal information or withdraw consent where processing is based on consent, subject to legal and contractual restrictions.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

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Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to discuss privacy concerns, please contact us using the following information:

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or other operational reasons. Updated policies will be posted on this page with revised effective dates. Significant changes will be communicated through prominent website notices or direct communication.